Refund Policy – Sky Mega Deals
At Sky Mega Deals, customer trust is our top priority. We want every shopper to feel confident that when you place an order with us, you will receive exactly what you paid for. If for any reason your order is not delivered correctly, we’ve got you covered with a clear and fair refund policy.
When You Can Request a Refund
You are fully eligible for a refund in the following cases:
- If your package is not delivered at all.
- If your package arrives as an empty box or missing items.
- If you receive a wrong product that does not match your order.
- If the product is damaged in transit and cannot be used.
To help us process your claim quickly, we kindly ask that you provide photo or video evidence of the package or product within 2 days of delivery.
How the Refund Process Works
- Contact our 24/7 customer support team with your order details and proof.
- Our team will review your request and verify the issue.
- Once approved, you can choose to receive a full refund or, if available, a replacement product.
Refund Method & Timeline
- Refunds are always sent back to your original payment method (credit/debit card, Payoneer, bank, or wallet).
- Once approved, refunds are processed within 7–10 business days.
- You will be notified by email once your refund has been issued.
Our Guarantee
We guarantee that if your order is not delivered correctly, you will not lose your money. At Sky Mega Deals, you either receive the right product or you get your money back — it’s that simple.